Accessibility Policy

Purpose

This policy is intended to meet the requirements of Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005.

This policy sets out Jp2g’s customer service standards in providing goods and services to people with disabilities in Ontario. This accessibility plan outlines Jp2g’s policies to improve opportunities for people with disabilities.

Commitment

Jp2g is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act, (2005).

Providing Goods and Services to People with Disabilities

Jp2g is committed to excellence in serving all customers. Upon request, Jp2g will provide or arrange for the provision of accessible formats and communication supports for people with disabilities in a timely manner that takes into account the person’s accessibility needs, and at a cost that is no more than the regular cost charged to other people.

Customer’s own assistive device(s)

People with disabilities may use their own assistive devices as needed when accessing Jp2g’s goods or services. In cases where the assistive device presents a safety concern or where accessibility might be an issue, other reasonable measures will be used to ensure the access of goods and services. For example, where elevators are not present and where an individual requires assistive devices for the purposes of mobility, service will be provided in a location that meets the needs of the customer.

Use of Service Animals and Support Persons

Jp2g is committed to welcoming people with disabilities who are accompanied by service animals and/or support persons into Jp2g’s premises. Jp2g will ensure that our team members dealing with such customers and third parties are properly trained in how to interact with people with disabilities requiring support persons or service animals.

Feedback

Jp2g will ensure that our process for giving and receiving feedback (e.g. via feedback@jp2g.com) is accessible to people with disabilities. Accessible formats and communication supports will be provided upon request.

Notice of Temporary Disruption

Jp2g will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available. The notice will be placed at all entrances and service counters on Jp2g’s affected premises.

Accessible Emergency Information

Jp2g is committed to providing the customers and clients with emergency information in an accessible way upon request. We will also provide employees with disabilities with an individualized emergency response plan as necessary.

Training for staff

Employees will be trained on policies, practices, and procedures that affect the way goods and services are provided to people with disabilities in Ontario. Employees will also be trained on an ongoing basis when changes are made to these policies, practices, and procedures.

Employment

Jp2g is committed to fair and accessible employment practices. Jp2g will notify employees and the public about the availability of accommodation for job applicants who have disabilities. Applicants will be informed that these accommodations are available, upon request, for the interview process and for other candidate selection methods. Where an accommodation is requested, Jp2g will consult with the applicant and provide or arrange for suitable accommodation. Successful applicants will be made aware of Jp2g’s policies and supports for accommodating people with disabilities.

Modifications to this Policy

Jp2g is committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore, no changes will be made to this policy before considering the impact on people with disabilities. This policy and its related procedures will be reviewed as required in the event of legislative changes.

Contact

Jp2g’s ultimate goal is to meet and surpass customer expectations while serving customers with disabilities in Ontario. Questions or comments about our Accessibility Policy are welcome and appreciated. Contact with Jp2g can be made in person, by phone or by e-mail to:

Sara Wallen, CTMP, Corporate Service | Human Resources Lead
613-735-2507
12 International Drive, Pembroke, ON K8A 6W5
saraw@jp2g.com